Customer Service
Tinyox creates a capable and proficient team to handle your business customer services to let you focus on your core business issues with innovative and effective solutions through business process outsourcing. It is important to choose to outsource customer services that do not risk the quality of customer service. At Tinyox, our focus is to provide services that do not sacrifice customer experience rather fulfill customer needs at any cost.
Customer services are a very crucial part of any company as it increases sales, reach and exceed customer expectations, and using the right business process outsourcing for this can definitely boost your company’s success. We render timely solutions for your valuable customers along with a proactive, and delightful customer experience.
Business process outsourcing often seems risky as it involves a third party handling your customer support operations but along with that, it comes with various benefits. Most of the industries and public sectors rely on business process outsourcing according to their strategies.
Our Services
What is our role in customer service?
There is a range of customer service outsourced roles varying from call handling to email or online chat support. The roles available for you via customer service outsourcing are
Inbound Service
In Inbound call centers, a competent and proficient team of experts handles customer’s enquires, complaints, and in-bound queries which are usually made via calls, social media platforms, or live chats.
Outbound Service
Outbound call centers involve contact with customers and potent customers in order to introduce new services and offers along with reminders of due bills.
Helpdesk
At helpdesk team of experts deals with customers’ complaints or queries regarding products and services. These experts adroitly resolve customers’ issues to seek customers’ satisfaction.
Non-voice support
Non-voice support focuses on written assistance via live chat, emails, or social media to engage customers and resolve their concerns.
Technical support
In technical sectors technical support is very important, we offer technical support outsourcing. It includes troubleshooting of the customer’s website, hardware, or software, and assistance in the usage of a device. Technical support also involves dealing with installing or uninstalling software or installation of a device.
Telemarketing services
Marketing seems like such a daunting task and reaching target markets is very expensive and time-taking. Telemarketing services are an effective way to boost profits. Telemarketing services outsourcing involves increasing brand awareness and also conducting researches to help customers.